A picture is worth 1,000 words.
Sentry’s Video Mystery Shopping provides a first-hand account of the mystery shopping experience by outfitting the mystery contractor with a concealed camera. The result is an incredible training and accountability tool that removes any room for interpretation and shines a light on areas like tone-of-voice, body language, and attention span.
This method of shopping is very common in industries where the sales process involves negotiation and/or the items being sold are categorized as high-end or luxury products.
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