How can SENTRY help my business?

We’re here to help you dominate your local market by focusing on delivering a consistently outstanding guest experience and consistent, timely guest engagement.

By marrying mystery shopping and reputation management, we provide our clients with deep visibility into their brand as well a clear understanding of how well operations are delivering on the brand promise.  

Our no-nonsense, no-compromise approach to mystery shopping ensures that every program is created to reflect the client’s operating standards, processes, and organizational values.   The result is a program that provides a continuous and accurate measure of performance vs. expectation that will allow you to keep your team focused on delivering the type of consistently outstanding service that people talk about.  

As a channel partner for Chatmeter we’re proud to bring this powerful, enterprise-level reputation management platform to businesses that might not otherwise be able to gain access to it. Chatmeter’s powerful review management, social media monitoring, and local listings management will supercharge your word-of-mouth marketing strategy by improving your placement in organic search results and making it easier for people to find you on the web. 

Mystery shopping and reputation management isn’t all we do. Click below to learn about our other solutions.

How we gather Insights

These are the tools that we use to gather insights from across your organization. The SENTRY Insights approach compiles all the data into useable, easy to read reports enabling you to make key adjustments in your processes to increase team engagement, customer loyalty, and profitability.

Reputation Management

Review Management

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Social Media Monitoring

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Listings Management

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Review Generation

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Mystery Shopping

In-Person Mystery Shopping

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Video Mystery Shopping

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Phone Mystery Shopping

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E-Commerce Mystery Shopping

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Other Services

Review Response

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Customer Surveys

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Field Team

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Merchandising

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Social Media Publishing

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Brand Assessment

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Industries We Serve

Who’s using our data insights? Any industry where customer service and social media presence contribute to success. 

Retail

The retail industry has gone under dramatic change in recent years with retailers under immense pressure from online competitors…
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Restaurants

They say people come to a restaurant for the food and return for the hospitality. Our hospitality programs focus on the key elements that turn…
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Hotels

Your guests expect to experience amazing comfort, service and value. It doesn’t matter if you are in the limited service, extended service, full service or …
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Automotive

Every time a customer interacts with your team you have an opportunity to create a life-long, loyal customer. From sales to service, it’s crucial…
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Valet Parking

Valets have a short window to make a positive impression on their customers. In many cases, the valet will make the first and the last impression on a customer…
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Entertainment

People come to an entertainment venue to have FUN. From the moment they arrive to the moment they leave, they should…
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Senior Living Communities

It’s hard to imagine a more personal decision than deciding on a Senior Living Community. As our population ages, more and more …

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Health and Wellness

Membership based businesses like spas, tanning, waxing, and gyms rely on a steady stream of new members while doing everything…
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Self Storage

Self-storage is big business and only growing. Customers have many options to choose from when selecting a facility to store their valuable possessions…
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Other Industries

If you don’t see your industry listed on our website, don’t leave.  We’d love to learn more about your project and discuss how the Sentry team can…
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Ready To Learn More?

Let’s Chat

We would love the chance to get to know you, learn more about your organization and explore how our team can be of service.

If you hate high preasure sales pitches, don’t worry, we hate them, too. Our consultation meetings are more like having a cup of coffee with a friend.