We’re here to help you dominate your local market by focusing on delivering a consistently outstanding guest experience and consistent, timely guest engagement.
By marrying mystery shopping and reputation management, we provide our clients with deep visibility into their brand as well a clear understanding of how well operations are delivering on the brand promise.
Our no-nonsense, no-compromise approach to mystery shopping ensures that every program is created to reflect the client’s operating standards, processes, and organizational values. The result is a program that provides a continuous and accurate measure of performance vs. expectation that will allow you to keep your team focused on delivering the type of consistently outstanding service that people talk about.
As a channel partner for Chatmeter we’re proud to bring this powerful, enterprise-level reputation management platform to businesses that might not otherwise be able to gain access to it. Chatmeter’s powerful review management, social media monitoring, and local listings management will supercharge your word-of-mouth marketing strategy by improving your placement in organic search results and making it easier for people to find you on the web.
Mystery shopping and reputation management isn’t all we do. Click below to learn about our other solutions.
How we gather Insights
These are the tools that we use to gather insights from across your organization. The SENTRY Insights approach compiles all the data into useable, easy to read reports enabling you to make key adjustments in your processes to increase team engagement, customer loyalty, and profitability.
Industries We Serve
Who’s using our data insights? Any industry where customer service and social media presence contribute to success.