You can be a titan of eCommerce today and become yesterday’s news in the blink of an eye if you don’t execute at a high level on a consistent basis. Sentry’s eCommerce mystery shopping measures the customer experience from ordering to fulfillment, delivery and/or returns.

With more choices appearing every day, consumers expect their eCommerce experience to be quick and painless. Customer loyalty is directly connected to their experience which makes measuring your team’s performance a critical part of your marketing plan.