Telephone mystery shopping reports provide an additional level of detail that greatly enhances the written account of a mystery shopper’s experience.  Delivered as an audio file that is attached to the written report, the recorded account of the experience provides visibility into important aspects of phone skills such as tone of voice, adherence to script and command of information.   

This format of mystery shopping is also used to collect competitive intelligence that can provide your team with a clear understanding of your competition’s strengths and weaknesses.