If you don't have someone on staff who can respond to reviews, don't fret! Sentry's Review Response service provides you with an affordable, turnkey solution that will ensure every review is responded to in a timely basis and in your voice.
Responding to reviews is a significant part of any word-of-mouth marketing strategy. Customers are using reviews more frequently as a component of their buying decision process. Replying to 100% of your reviews will pay multiple dividends including:
- Strengthen your overall review statistics
- Improve your ranking in organic searches
- Better star rating
- 1 in 3 customers will revise their review with an improved rating after you respond.
- Humanizes your brand by conveying a sense of connection to your customers
If you don’t have someone on staff who can dedicate the time to this very valuable task, consider letting the Sentry team assist. Our team has the bandwidth and processes to respond on your behalf. We collaborate with your team to develop an initial group of responses that incorporate the voice of your brand. As reviews come in, we will respond to them using the jointly written scripts. Each month, we will review and refresh the scripts to avoid the appearance of a scripted response. In addition, we will mix in marketing messages that encourage your customers to return to your business where these messages are appropriate. Your customers will see responses that are coming from your team.