Telephone Mystery Shopping

Telephone mystery shopping reports provide an additional level of detail that greatly enhances the written account of a mystery shopper’s experience.  Delivered as an audio file that is attached to the written report, the recorded account of the experience provides visibility into important aspects of phone skills such as tone of voice, adherence to script and command of information.   

This format of mystery shopping is also used to collect competitive intelligence that can provide your team with a clear understanding of your competition’s strengths and weaknesses.

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MORE SERVICES WE DELIVER

Reputation Management

Review Management

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Social Media Monitoring

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Listings Management

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Review Generation

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Mystery Shopping

In-Person Mystery Shopping

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Video Mystery Shopping

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Phone Mystery Shopping

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E-Commerce Mystery Shopping

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Other Services

Review Response

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Customer Surveys

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Field Team

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Merchandising

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Social Media Posting

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Brand Assessment

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We would love the chance to get to know you, learn more about your organization and explore how our team can be of service.

If you hate high preasure sales pitches, don’t worry, we hate them, too. Our consultation meetings are more like having a cup of coffee with a friend.