Your competition is literally just a click away.
Are you measuring up to your customer's expectations?
You can be a titan of eCommerce today and become yesterday’s news in the blink of an eye if you don’t execute at a high level on a consistent basis. Sentry’s eCommerce mystery shopping measures the customer experience from ordering to fulfillment, delivery and/or returns.
With more choices appearing every day, consumers expect their eCommerce experience to be quick and painless. Customer loyalty is directly connected to their experience which makes measuring your team’s performance a critical part of your marketing plan.