Our team is passionate focuses on helping our clients improve their business by providing them with the operational and social insight needed to understand what’s going right and where improvement is needed.
Sentry’s mystery shopping programs provide operational visibility that measures performance against expectations. Our no-nonsense approach to designing mystery shopping programs means every program is tailored to measure performance against the client’s standards and provide reporting that is easy to access, easy to use, and supports the organization’s Key Performance indicators (KPIs).
Our Reputation Management platform provides SMBs and VSMs with access to enterprise-level social media tools at a price that won’t break the bank. From Review Management to Social Media Monitoring to Local Listings, the Chatmeter platform will provide your team with the tools you need to monitor reviews, understand customer sentiment and ensure your listing information is accurate and correct across all teh sties it appears. The result? Improved ranking in search results and more customers walking through your door.
How we gather Insights
These are the tools that we use to gather insights from across your organization. The SENTRY Insights Platform complies all the data into useable, easy to read reports enabling you to make key adjustments in your processes to increase team engagement, customer loyalty and profitability.
Operational Insights
In-Person Mystery Shopping
Video Mystery Shopping
Phone Mystery Shopping
E-comm Mystery Shopping
Customer Surveys
Social Insights
Review Management
Social Media Monitoring
Listings Management
Review Generation
Local SEO Tracking
Professional Services
Review Response
Social Media Publishing
Other Services
Field Team
Brand Attitude Studys
The Roadmap to Success
SENTRY Insights
Proven Process
The Discover stage is where we learn about you and your business. The key to a success project is clearly articulating the goals of the program, standards or measurement and laying out how the data will be used.
During this phase, we create the data collection form, training materials and other project details needed to launch your program.
The Pilot stage is a soft launch where we roll the program out on a limited basis to gather field level/real world data and quality test everything from the Design phase.
After the Pilot ends, we’ll review the results and make any changes identified during the test run.
Your program is fully launched.
Now that you program is launched, we’ll monitor the results to ensure that all of the design features are working as intended. During this period, running changes are made to address small issues that arise.
In the Improve phase, we’ll meet with your team to perform a through review of your project. We’ll discuss what’s working well, what’s not working and put together a plan to implement improvements and changes.
The process starts over as improvements and changes are discussed in a new Define phase, followed by the other steps in the process.
Industries We Serve
Who’s using our data insights? Any industry where customer service and social media presence contribute to success.
Retail
The retail industry has gone under dramatic change in recent years with retailers under immense pressure from online competitors…
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Restaurants
They say people come to a restaurant for the food and return for the hospitality. Our hospitality programs focus on the key elements that turn…
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Hotels
Your guests expect to experience amazing comfort, service and value. It doesn’t matter if you are in the limited service, extended service, full service or …
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Automotive
Every time a customer interacts with your team you have an opportunity to create a life-long, loyal customer. From sales to service, it’s crucial…
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Valet Parking
Valets have a short window to make a positive impression on their customers. In many cases, the valet will make the first and the last impression on a customer…
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Entertainment
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Senior Living Community
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live…
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Professional Services
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove…
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Child Care
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Health and Wellness
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live…
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Ready to See it in Action?
A SENTRY Insight Specialist would love to show you how to gain
real insights into your organizations processes and performance.
