ECommerce Mystery Shopping

E-commerce is a major part of day-to-day commercial transactions in today’s industry and is constantly expanding. More than ever, consumers study the goods and services they are interested in through corporate websites, apps, and social media, which eventually results in online transactions and purchasing decisions.

Your potential consumers will probably discover your company online first! Optimizing the conversion of a stranger into a repeat customer and brand evangelist requires knowing how your consumers (and potential customers) interact with your brand online, from product research to support requests to order placement and fulfillment.

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In-Person Mystery Shopping

  • Create a quality control for customer service tool
  • Identify and reward strong performers
  • Reinforce behaviors consistent with your culture

Telephone Mystery Shopping

  • Gain insight into a crucial customer touchpoint
  • Improve customer satisfaction and sales rates
  • Record and nonrecorded programs

Competitor Mystery Shopping

  • Gain insight into your competitors
  • Conduct pricing analysis
  • Understand how your competitors talk about you

Other Ways We Build Word Of Mouth

Review Generation

  • Get your customers talking about you
  • Generate buzz about your brand on social media sites
  • Make it easy for your customers to share their experience

Reputation Management

  • Monitor reviews and social media postings across all relevant sites
  • Respond to reviews and social media posts
  • Increase engagement with your customers

Listing Management

  • Ensure that your business’s information is consistent on all directory sites
  • Makes it easy to manage and update your information
  • Identify missing listings and listings errors

Ready To Learn More?

Let’s Chat

We would love the chance to get to know you, learn more about your organization and explore how our team can be of service.

If you hate high preasure sales pitches, don’t worry, we hate them, too. Our consultation meetings are more like having a cup of coffee with a friend.