Phone Calls Are Often The First Impression
Every touchpoint is significant in today’s world of customer experiences and directly affects how they perceive your brand as a whole. Since phone conversations are now frequently a customer’s first interaction with your business, they are becoming more and more crucial for engaging both new and existing customers. With the aid of Sentry Insights, you can make sure that your call centers, physical locations, and automated phone services are operating efficiently, creating a positive first impression on clients, and guiding them through your sales and service procedures.
The customer on the other end of the line is choosing between you and your rivals as soon as the phone is picked up. Make certain that their time with you on the line has won them over.
In-Person Mystery Shopping
- Create a quality control for customer service tool
- Identify and reward strong performers
- Reinforce behaviors consistent with your culture
ECommerce Mystery Shopping
- Understand the customer journey and experience
- View where your company and products are ranked
- Improve selling strategies
Competitor Mystery Shopping
- Gain insight into your competitors
- Conduct pricing analysis
- Understand how your competitors talk about you
Other Ways We Build Word Of Mouth
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
