Telephone Mystery Shopping

Phone Calls Are Often The First Impression

Every touchpoint is significant in today’s world of customer experiences and directly affects how they perceive your brand as a whole. Since phone conversations are now frequently a customer’s first interaction with your business, they are becoming more and more crucial for engaging both new and existing customers. With the aid of Sentry Insights, you can make sure that your call centers, physical locations, and automated phone services are operating efficiently, creating a positive first impression on clients, and guiding them through your sales and service procedures.

The customer on the other end of the line is choosing between you and your rivals as soon as the phone is picked up. Make certain that their time with you on the line has won them over.

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In-Person Mystery Shopping

  • Create a quality control for customer service tool
  • Identify and reward strong performers
  • Reinforce behaviors consistent with your culture

ECommerce Mystery Shopping

  • Understand the customer journey and experience
  • View where your company and products are ranked
  • Improve selling strategies

Competitor Mystery Shopping

  • Gain insight into your competitors
  • Conduct pricing analysis
  • Understand how your competitors talk about you

Other Ways We Build Word Of Mouth

Review Generation

  • Get your customers talking about you
  • Generate buzz about your brand on social media sites
  • Make it easy for your customers to share their experience

Reputation Management

  • Monitor reviews and social media postings across all relevant sites
  • Respond to reviews and social media posts
  • Increase engagement with your customers

Listing Management

  • Ensure that your business’s information is consistent on all directory sites
  • Makes it easy to manage and update your information
  • Identify missing listings and listings errors

Ready To Learn More?

Let’s Chat

We would love the chance to get to know you, learn more about your organization and explore how our team can be of service.

If you hate high preasure sales pitches, don’t worry, we hate them, too. Our consultation meetings are more like having a cup of coffee with a friend.