Self-storage is big business and only growing. Customers have many options to choose from when selecting a facility to store their valuable possessions. The difference-maker in many cases comes down to the interaction with the unit manager or owner. Mystery shopping reveals how well the frontline person is representing your brand.
Sentry uses multiple methodologies to deliver this insight including telephone shops, in-person shop and video mystery shops. In addition, we can evaluate your competition so you can see how you measure up and where any areas of improvement may exist.