The first step in generating fantastic word-of-mouth about your company is ensuring you continuously provide amazing customer service. You must be able to gauge how well your team is upholding your brand’s standards and culture to do this. Mystery shopping establishes a quality control system for customer service that provides an in-depth analysis of performance in comparison to your standards and expectations.

• Giving your review and reputation strategy a single source of truth
• Assembling all of your locations’ reviews into one feed
• Analyzing metrics and real-time reputation data
• Making it simple to quickly respond to reviews

• Measure the actual performance of your team
• Identify standout performances
• Encourage teamwork
• Identify training opportunities