Even in today’s increasingly digital world, some analog solutions remain the best way to collect performance data.  Mystery shopping is the most effective method to measure the quality of service being delivered by your team.

Sentry’s proven design process elevates traditional mystery shopping by focusing on the behaviors that drive your keys to success.  With industry-unique features like our Lost Revenue Snippet as well as Active Feedback and Action Plans, your mystery shopping program will keep your team focused on the Key Performance Indicators that impact customer loyalty, sales and profit.

Each of our mystery shopping programs is created to perfectly reflect the client’s operating guidelines and culture.  This design process ensures that that data collected is specific and relevant to your company and makes your mystery shopping program a valuable tool that your team can use as a catalyst for improving performance.