Guests have many choices when selecting accommodations for business or personal travel. Airbnb created a seismic shift in the industry, and the increasing number of hotel opening has made delivering outstanding service a necessity to earn guest loyalty. This is true of the Limited Service, Full Service, and the Luxury segments.
Social media data will play a big part in how you understand the guest’s perception of your brand. Mystery shopping provides a fantastic counterpoint to review and guest survey data by measuring performance using evaluators trained to understand your expectations and standards.
Our extensive experience in hotel mystery shopping includes a wide variety of projects including:
- Valet Parking
- Restaruant and Bar
- Multple Night Evaluation
We’ve also designed specific use programs for properties with special circumstances. Sentry’s hotel mystery shopping program is designed to provide the management team with a highly effective guest satisfaction and policy compliance measuremnet tool.