Hotels

Guests have many choices when selecting accommodations for business or personal travel. Airbnb created a seismic shift in the industry, and the increasing number of hotel opening has made delivering outstanding service a necessity to earn guest loyalty. This is true of the Limited Service, Full Service, and the Luxury segments.

Social media data will play a big part in how you understand the guest’s perception of your brand. Mystery shopping provides a fantastic counterpoint to review and guest survey data by measuring performance using evaluators trained to understand your expectations and standards.

Our extensive experience in hotel mystery shopping includes a wide variety of projects including:

  • Valet Parking
  • Restaruant and Bar
  • Overnight
  • Multple Night Evaluation

We’ve also designed specific use programs for properties with special circumstances.¬† ¬†Sentry’s hotel mystery shopping program is designed to provide the management team with a highly effective guest satisfaction and policy compliance measuremnet tool.

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More Industries That We Serve

Retail

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Restaurants

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Hotels

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Valet Parking

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Entertainment

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Child Care

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Professional Services

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Health and Wellness

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Senior Living

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Ready To Learn More?

Let’s Chat

We would love the chance to get to know you, learn more about your organization and explore how our team can be of service.

If you hate high preasure sales pitches, don’t worry, we hate them, too. Our consultation meetings are more like having a cup of coffee with a friend.