Health and Wellness

Membership based businesses like spas, tanning, waxing, and gyms rely on a steady stream of new members while doing everything possible to minimize attrition.   Measuring the sales and customer service processes to ensure that both current and prospective members are seeing the very best of your business is crucial to ongoing success.

Our membership-based mystery shopping programs included recorded phone call inquiries, walk-in scenarios and that ability to have a customer proceed through a “First Time Customer” and/or tour and sales presentation.¬† The insight you gain from your mystery shopping program will serve as a valuable tool to recognize potential process holes that can cost you members and sales.

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More Industries That We Serve

Retail

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Restaurants

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Hotels

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Valet Parking

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Entertainment

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Child Care

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Professional Services

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Health and Wellness

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Senior Living

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Ready To Learn More?

Let’s Chat

We would love the chance to get to know you, learn more about your organization and explore how our team can be of service.

If you hate high preasure sales pitches, don’t worry, we hate them, too. Our consultation meetings are more like having a cup of coffee with a friend.