People come to an entertainment venue to have FUN. From the moment they arrive to the moment they leave, they should experience a warm environment dripping with hospitality. Exceeding expectations is the only way to ensure loyalty.
Mystery shopping is a perfect fit for the entertainment venue industry. By designing a program that measures a customer’s first-hand experience against company expectations, you will be giving your team a tool that allows them to reward strong performers and uncover training needs. In addition, your mystery shopping program will measure team engagement and dedication to providing each guest with a 5-star experience.