Our shoppers are a crucial piece of our success and supporting them is very important to the Sentry team.
Support is available via phone and email. All email inquiries are routed to a ticketing system so that we can review and resolve the inquiry as quickly as possible. We also have a chatbot available to answer routine assignment questions. Our team is also available via text message during normal business hours.
Shoppers can submit questions about their payment via a link from the ShopMetrics mystery shopping website. We’ve made this easy by adding an Invoice History button to the menu and adding a payment inquiry link for each shopper invoice. The payment inquiry link means a shopper can submit a question about payment for a specific invoice by simply clicking a button. These inquiries are routed through our ticketing system with a high priority for review and resolution.