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What is expected of a mystery shopper?

Success Sentry mystery shoppers are detailed-oriented people who have excellent observation skills.   The majority of our projects require some degree of a written description of what is observed and experienced during the mystery shop, so strong writing skills are a plus.

Mystery shoppers must be organized and have strong communication skills.  Computer skills are very helpful, in particular, familiarity with mobile devices and apps.

Above all else, great mystery shoppers are reliable! This is the number one characteristic of successful mystery shoppers.  Many projects are on tight deadlines so it is imperative that a shopper completes their assignment on the scheduled day and time and submits the report promptly.