Brands You Know Trust Sentry Insights
Why do I need E-Commerce Mystery Shopping?
E-commerce is a major part of day-to-day commercial transactions in today’s industry and is constantly expanding. More than ever, consumers study the goods and services they are interested in through corporate websites, apps, and social media, which eventually results in online transactions and purchasing decisions.
Your potential consumers will probably discover your company online first! Optimizing the conversion of a stranger into a repeat customer and brand evangelist requires knowing how your consumers (and potential customers) interact with your brand online, from product research to support requests to order placement and fulfillment.
- Gain insight into your order and fulfillment process
- Understand the customer journey and experience
- Improve suggestive selling strategies
How can Sentry Help?
Mystery shopping is the most effective method to measure the quality of service being delivered by your team.
Sentry’s proven design process elevates traditional mystery shopping by focusing on the behaviors that drive your keys to success. With industry-unique features like our Lost Revenue Snippet as well as Active Feedback and Action Plans, your mystery shopping program will keep your team focused on the Key Performance Indicators that impact customer loyalty, sales, and profit.
Each of our mystery shopping programs is created to perfectly reflect the client’s operating guidelines and culture. This design process ensures that the data collected is specific and relevant to your company and makes your mystery shopping program a valuable tool that your team can use as a catalyst for improving performance.
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