Senior Living Communities
Build your brand with real data
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your families’ feedback to turn your existing customer base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What are your families experiences like?
It’s hard to imagine a more personal decision than deciding on a Senior Living Community. As our population ages, more and more companies are entering this market and it is becoming harder and harder to stand out.
Measuring performance against brand standards will provide you insight on how your team is executing on your brand promise as well as deeper understanding into your customers’ experience using common scenarios. This is a powerful complement to other sources of feedback and paints the complete picture you need to make data-driven decisions in your business.
What do we do next?
Mystery Shopping creates a Quality Control System for Customer Service that counter balances social media feedback, reports and analyzes trends, acknowledges star performers, and allows you to track and compare actual performance across business units and time. So how do we translate this to our customers and get them to build your brand for you?
Review Generation
- Get your families talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your families to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your families
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
Learn More
What is Review Generation?
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What is Listings Management?
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What is “Word of Mouth Strategy”?
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What is Reputation Management?
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