Health & Wellness
Reach your membership goals faster
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your current members’ feedback to turn your existing membership base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What is your customer experience like?
Membership based businesses like spas, tanning, waxing, and gyms rely on a steady stream of new members while doing everything possible to minimize attrition. Measuring the sales and customer service processes to ensure that both current and prospective members are seeing the very best of your business is crucial to ongoing success.
What do we do next?
Our membership-based mystery shopping programs included recorded phone call inquiries, walk-in scenarios and the ability to have a customer proceed through a “First Time Customer” tour and/or sales presentation. The insight you gain from your mystery shopping program will serve as a valuable tool to recognize potential process holes that can cost you members and sales.
So how do we translate this to your members and building your brand for you?
Review Generation
- Get your members talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your members to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your members
Listings
Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
Learn More
What is Mystery Shopping?
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What is Listings Management?
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What is Review Generation?
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What is
"Word of Mouth" Strategyt?
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