Entertainment Venues
Know your customer experience
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your current customer feedback to turn your existing customer base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What is your customer experience like?
Mystery shopping is a perfect fit for the entertainment venue industry. By designing a program that measures a customer’s first-hand experience against company expectations, you will be giving your team a tool that allows them to reward strong performers and uncover training needs. In addition, your mystery shopping program will measure team engagement and dedication to providing each guest with a 5-star experience.
What do we do next?
People come to an entertainment venue to have FUN. From the moment they arrive to the moment they leave, they should experience a warm environment dripping with hospitality. Exceeding expectations is the only way to ensure loyalty.
Mystery Shopping creates a Quality Control System for Customer Service that counter balances social media feedback, reports and analyzes trends, acknowledges star performers, and allows you to track and compare actual performance across event venues and time. So how do we translate this to our customers and get them to build your brand for you?
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Social Media
Management
- Research what your customers are engaging with on social media
- Create and publish content that reflects your brand and targets your ideal audience
- Report on social media performance and trends
Learn More
What is Mystery Shopping?
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What is Review Generation?
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What is "Word of Mouth"Strategy?
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What is Social Media Management?
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