Industries
Build sales & service processes with real data.
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your current customer feedback to turn your existing customer base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What is your customer experience like?
Our mystery shopping programs include measures of telephone skills, response to web inquiries as well as onsite visits of sales and service departments. Sales scenarios range include informal inquiries, test drive, and deal negotiation assessment. Service scenarios include assessments of both quick service and service department processes and procedures.
What do we do next?
Mystery Shopping creates a Quality Control System for Customer Service that counter balances social media feedback, reports and analyzes trends, acknowledges star performers, and allows you to track and compare actual performance across business units and time. So how do we translate this to our customers and get them to build your brand for you?
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
Learn More
Case Studies
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Videos
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What is Mystery Shopping?
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Do I
Need Reputation Management?
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What is Review Generation?
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What is Listings Management?
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What is “Word of Mouth Strategy”?
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What are “Near Me” Searches?
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