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Why do I need Competitor Mystery Shopping?
A great way to understand how you compare to your competitors in every area of your business is to mystery shop them. Over the years, we’ve run competitor mystery shopping programs that ranged from telephone shop pricing research to in-person projects that provided our client’s first-hand knowledge of how their competition deliver both customer service and the quality of their food, beverages, and products.
- Gain insight into your competitors
- Conduct pricing analysis
- Improve suggestive selling strategies
How can Sentry Help?
Mystery shopping is the most effective method to measure the quality of service being delivered by your team.
Sentry’s proven design process elevates traditional mystery shopping by focusing on the behaviors that drive your keys to success. With industry-unique features like our Lost Revenue Snippet as well as Active Feedback and Action Plans, your mystery shopping program will keep your team focused on the Key Performance Indicators that impact customer loyalty, sales, and profit.
Each of our mystery shopping programs is created to perfectly reflect the client’s operating guidelines and culture. This design process ensures that the data collected is specific and relevant to your company and makes your mystery shopping program a valuable tool that your team can use as a catalyst for improving performance.
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