Mystery Shopping

Understand your Customer Experience

Brands You Know Trust Sentry Insights

What Gets Measured Gets Accomplished

What is your customer experience like?

Mystery Shopping provides you with quality control for the customer experience. We use trained mystery shoppers to look at the entire customer journey and guest experience from an objective standpoint based on your standards and expectations. This provides you with visibility into your customer’s experience that can uncover things like roadblocks to customer satisfaction, the effectiveness of training programs, and how well marketing programs are being discussed with customers.

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Who uses Mystery Shoppers?

Mystery shopping is used by a wide variety of businesses ranging from single-location companies to national brands.
Any business that involves whose staff interacts with their customers can benefit from a mystery shopping program.

Why use Mystery Shoppers?

As a business owner, you know that nothing is more important than finding the things that make your regular customers happy while also hearing from — and responding to — unhappy customers. Secret shoppers can be the key to getting an accurate picture of how you’re living up to customer expectations. Our mystery shopping services give you honest feedback and a true picture of how your ideal customer is likely to experience what you offer.

How Does it Benefit You?

Sentry Insights offers several ways to review your quality of service and to determine whether you are truly meeting the needs of your current customers. Are you offering the amazing customer experiences you believe you provide every day in every interaction? Are there things you could be doing better in your customer retention efforts?