Self-Storage
Build your brand with real customer data
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your current customer feedback to turn your existing customer base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What is your customer experience like?
Self-storage is a big business that is only growing. Customers have many options to choose from when selecting a facility to store their valuable possessions. The difference-maker in many cases comes down to the interaction with the unit manager or owner. Mystery shopping reveals how well the frontline person is representing your brand.
Sentry uses multiple methodologies to deliver this insight including telephone shops, in-person shops, and video mystery shops. In addition, we can evaluate your competition so you can see how you measure up and where any areas of improvement may exist.
What do we do next?
Mystery Shopping creates a Quality Control System for Customer Service that counter balances social media feedback, reports and analyzes trends, acknowledges star performers, and allows you to track and compare actual performance across your self-storage business units. So how do we translate this to our customers and get them to build your brand for you?
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
Learn More
What is Review Generation?
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What is Listings Management?
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What is “Word of Mouth Strategy”?
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What are “Near Me” Searches?
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