Restaurants
Use real data to let your customers build your brand for you.
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your current customer feedback to turn your existing customer base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What is your customer experience like?
The best way to measure performance versus expectation is a mystery shopping program. The challenge, however, is that all mystery shopping programs are not created equally.
At Sentry, we employ a no-shortcut, custom approach that ensures each project is designed as a perfect reflection of the client’s processes, procedures, and philosophies. The resulting information provides deep insight into the guest experience and serves as strong complementary to your customer review, survey, and social media data.
What do we do next?
Mystery Shopping creates a Quality Control System for Customer Service that counter balances social media feedback, reports and analyzes trends, acknowledges star performers, and allows you to track and compare actual performance across business units and time. So how do we translate this to our customers and get them to build your brand for you?
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
Learn More
What is Review Generation?
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What is Listings Management?
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What is “Word of Mouth Strategy”?
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What are “Near Me” Searches?
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