Hotels & Hospitality
Build an award-winning brand using real data
Brands You Know Trust Sentry Insights
Innovative Solutions
Our unique blend of technology and management gathers, analyzes, and executes on your current customer feedback to turn your existing customer base into raving fans that build your brand for you.
What Gets Measured Gets Accomplished
What is your customer experience like?
Mystery shopping provides a fantastic counterpoint to review guest survey data by measuring performance using evaluators trained to understand your expectations and standards.
Our extensive experience in hotel mystery shopping includes evaluating valet parking, food quality and services, overnight, and multi-night stays.
We’ve also designed specific use programs for properties with special circumstances. Sentry’s hotel mystery shopping program is designed to provide the management team with a highly effective guest satisfaction and policy compliance measurement tool.
What do we do next?
Mystery Shopping creates a Quality Control System for Customer Service that counter balances social media feedback, reports and analyzes trends, acknowledges star performers, and allows you to track and compare actual performance across business units and time. So how do we translate this to our customers and get them to build your brand for you?
Review Generation
- Get your customers talking about you
- Generate buzz about your brand on social media sites
- Make it easy for your customers to share their experience
Reputation Management
- Monitor reviews and social media postings across all relevant sites
- Respond to reviews and social media posts
- Increase engagement with your customers
Listing Management
- Ensure that your business’s information is consistent on all directory sites
- Makes it easy to manage and update your information
- Identify missing listings and listings errors
Learn More
What is Review Generation?
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What is Listings Management?
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What is Mystery Shopping?
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What are “Near Me” Searches?
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